Privacy Policy
Last Updated: August 2026
Your privacy matters to us. This Privacy Policy explains how Your Sankalp collects, uses and protects personal information when you visit our website, place an order or contact us for support.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
Your name
Email address
Phone number
Billing and shipping address
PIN code
Order and transaction details
Information provided through our contact form
For personalized Sankalp preparation, we also collect:
Name of the person for whom the stone is being prepared
Personal Sankalp or intention
You may also voluntarily provide:
Date of birth
Time of birth
Place of birth
Gender
These additional details are optional.
We do not ask customers to provide photographs for Sankalp preparation.
2. How We Use Your Information
We use your personal information only where reasonably necessary to:
Process and fulfil your order
Personalize and prepare your Sankalp stone
Arrange laboratory certification
Process payments
Pack, ship and track your order
Provide customer support
Communicate important order-related information
Maintain transaction and business records
Improve the performance and usability of our website
Detect or prevent fraudulent or unauthorized activity where necessary
Your personal Sankalp, intention and optional birth details are used for preparing and fulfilling your order and for related customer support.
They are not sold or publicly shared without your permission.
3. Payment Information
Payments are processed through third-party payment gateways.
Your Sankalp does not directly store complete credit card, debit card, UPI or banking credentials.
Payment providers may process payment-related information according to their own privacy and security policies.
4. Who We Share Information With
We may share only the information necessary to fulfil your order with trusted service providers involved in operating our store, including:
Zoho Commerce and related technology providers
Payment gateways
Laboratory or certification providers
Shipping and courier partners
Website analytics and advertising technology providers
We do not sell your personal information to third parties.
Where information is shared with service providers, it is for purposes connected with operating the website, processing your order, providing services or measuring website performance.
5. Personal Sankalp & Personalization Information
We understand that a personal Sankalp may contain private or meaningful information.
Your personal intention, recipient details and any optional birth information you provide are used only for purposes connected with preparing your personalized order, fulfilling the order and providing related support.
We do not publish customer Sankalps or use them in testimonials, marketing material or public content without permission.
6. Email Communication
We currently use customer email addresses for:
Order confirmations
Preparation and dispatch updates
Delivery-related information
Customer support
Other necessary communication connected with your purchase
We do not currently operate a promotional newsletter mailing list.
7. Cookies, Analytics & Advertising
Our website may use cookies and similar technologies to operate properly, understand website usage and improve the customer experience.
We may use services such as:
Google Analytics
Meta Pixel
Similar analytics or advertising technologies
These technologies may collect information such as browser type, device information, pages visited, interaction with the website and approximate location derived from technical information.
Where required, cookie or tracking preferences may be provided through the website.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, legal or accounting requirements, fraud prevention and other legitimate business purposes.
Certain order and transaction records may need to be retained for periods required by applicable law.
When personal information is no longer required, we may delete or securely anonymize it where appropriate.
9. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Your Privacy Requests
Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction, updating or deletion where applicable.
You may also contact us if you believe information provided to us is inaccurate or if you have a privacy-related concern.
For privacy requests, contact:
We may need to verify your identity before processing certain requests.
11. Third-Party Services
Our website may rely on third-party services for payments, analytics, website infrastructure, certification and delivery.
These providers may process information according to their own privacy policies and applicable legal obligations.
Your Sankalp is not responsible for the privacy practices of unrelated third-party websites that you may visit through external links.
12. Children's Information
Our products may be purchased by a parent or guardian for a child, such as a Vidya Sankalp intended for a student.
Where personal information relating to a child is provided, the person placing the order should be the child's parent, lawful guardian or another person authorized to provide such information.
We do not knowingly request personal information directly from children for independent account creation or marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website practices or legal requirements change.
The latest version will always be published on this page with an updated revision date.
14. Contact Us
For questions about this Privacy Policy or how your personal information is handled, contact:
Your Sankalp
Email:support@yoursankalp.com
